At Roll Pro, we pride ourselves on delivering high-quality, custom-made roller shutters and outdoor blinds with personal service and attention to detail. Because our products are made-to-measure for each customer, we’ve outlined our cancellation and refund policy below to ensure transparency.
🔹 Cancellations
Before Final Measurement or Production:
You may cancel your order and receive a full refund if cancellation is made within 48 hours of the initial deposit and before the final site measure or production has commenced.After Final Measure or During Production:
Orders cancelled after the site has been measured and production has started are non-refundable, as materials are custom-made to your specifications.Post-Installation:
Once products are installed, cancellations or returns are not accepted unless covered by warranty (see below).
🔹 Refunds
Due to the custom nature of our products, refunds are generally not available unless:
The product is defective or not as described.
There is a manufacturing fault or installation error on our part.
In these cases, we will offer to repair, replace, or refund the faulty item in line with Australian Consumer Law.
🔹 Change of Mind
Please note we do not offer refunds for change of mind once your custom order is in production.
🔹 Warranty & Repairs
All our products are covered under a standard manufacturer’s warranty. If you experience any issues after installation, please contact us and we’ll do our best to resolve them promptly.
📝 Questions?
If you need to discuss your order or have questions about our policy, please contact us at:
Roll Pro
Email: contact@rollpro.com.au
Phone: +61 473 472 630